Privacy Policy

Your Privacy Rights

Sachs Jewelers appreciates that trust must be earned. We are committed to respecting your privacy and the security of your personal information.

Our privacy policy, last updated on October 31, 2007, describes the information we collect and how we use it. Your questions and feedback are important to us. For privacy-related issues, please contact us at:

Sachs Jewelers
180 Boston Turnpike (Rte. 9 East)
Shrewsbury, MA 01545
Local: 508-792-2300
Toll Free: 877-37SACHS
privacy@sachsjewelers.com

By visiting sachsjewelers.com you are acknowledging and agreeing to accept the terms and practices described in this Privacy Notice.

Information We Collect
Some activities on sachsjewelers.com require you to provide personal customer information. One or more of the following may be requested:

  1. Your name
  2. Address
  3. Telephone number
  4. Email address
  5. Credit card information
  6. Date of birth

This information is used by Sachs to provide better service when you:

  1. Place an order on our Web site
  2. Inquire about our services
  3. Make a purchase at our Retail Store
  4. Return an item
  5. Receive a gift package
  6. Create an account at sachsjewelers.com
  7. Subscribe to our Email Newsletter
  8. Enter a contest or sweepstakes
  9. Are referred to us through a marketing promotion
  10. Participate in a marketing survey, promotion or event

When you provide personal information, we maintain the information and a record of your purchases in a secure database. To better serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources.

We also gather information about how visitors navigate through our Web site by using data gathered with "cookies" and/or other online tools such as "pixel tags." Please see the Cookies and Pixel Tags section below for further information.

Using Information We Collect
At Sachs Jewelers, we strive to provide the finest customer service and shopping experience available. In order to do this, we may collect information that allows us to:

  1. Process and track your order
  2. Provide the services you request
  3. Contact you about the status of an order
  4. Send you the Sachs Jewelers monthly email promotion
  5. Identify your product and service preferences
  6. Customize our communications to you
  7. Provide information concerning product recalls or products you have purchased
  8. Improve our merchandise selection and customer service

At anytime you can request that Sachs Jewelers not utilize your information simply by selecting the opt-out link at the bottom of any promotional email you receive.

Information We Share with Others and Your Privacy Rights
At Sachs Jewelers, we sub-contract other companies to provide certain services, including but not limited to credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Sachs Jewelers.

From time to time, we make our mailing list (names and addresses only) available to carefully screened companies whose products we believe will be of interest to you and whose privacy practices are at least as protective as those described in this privacy notice. We do not share email addresses for this purpose. If you prefer that we do not share any information with these companies, you may opt-out of this at any time by contacting us at:

Sachs Jewelers
180 Boston Turnpike (Rte. 9 East)
Shrewsbury, MA 01545
Local: 508-792-2300
Toll Free: 877-37SACHS
privacy@sachsjewelers.com

On rare occasions, we may disclose specific information upon government request, in response to a court order, or when otherwise required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your Choices
You may choose the type and quantity of information you receive from us.  If you prefer not to receive communications from Sachs Jewelers or if you prefer to receive them less frequently, please contact us at the address below or unsubscribe using the link provided in each email correspondence.

Sachs Jewelers
180 Boston Turnpike (Rte. 9 East)
Shrewsbury, MA 01545
Local: 508-792-2300
Toll Free: 877-37SACHS
privacy@sachsjewelers.com

Please be sure to provide us your exact name and address so that we can be sure to identify you correctly. Mailings are planned in advance; thus, it may take several weeks for your request to become effective.  If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

Cookies and Pixel Tags
We use cookies and pixel tags to enhance the browsing and shopping experience on sachsjewelers.com. A cookie is a small data file that is stored on your hard drive to collect information about your activity on sachsjewelers.com.  This file transmits information back to Sachs Jewelers.  For example, we use cookies to:

  1. Recognize you when you return to our Web site
  2. Allow you to shop online at sachsjewelers.com
  3. View our customer’s navigational habits to analyze products being viewed on our site

If you set your browser to refuse or disallow cookies, you will not be able to shop online at sachsjewelers.com and you will need to call us at the telephone number listed above to place an order.

We also use pixel tags, which are tiny graphic images, to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Sachs Jewelers.

How We Use Email
We may use the email address you provide us to: (i) notify you of your processed order, (ii) respond to a request, (iii) provide customer service, or (iv) promote products or services through our monthly email program. It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to opt-out or unsubscribe in each email promotion.

Links to Other Sites
Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of Sachs Jewelers and have established their own privacy and security policies.  We do not have access to or control over cookies or other features that such sites may use.    We do not take responsibility for the content or links posted on any other sites, which may be offensive, harmful, inaccurate, or deceptive to some customers.  Customers should use caution when visiting other sites.  For the best online experience, we strongly encourage you to review the policies at any site you visit.

Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact us. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.

Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

When you make a purchase, or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format. The Personal Customer Information you provide, including but not limited to your credit card information, to create and access an account is secured using industry standard e-commerce security technology such as Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.

Privacy of Children on Our Web Site
Our Web site is intended for use by adults or with the consent of an adult. We do not knowingly collect personal information from children under the age of 18.

Conditions of Use
If you choose to visit sachsjewelers.com, your visit and any dispute over privacy is subject to this privacy policy and our Terms of Use, including but not limited to, limitations on damages, arbitration of disputes and application of the law of the Commonwealth of Massachusetts.

Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

Questions or Comments?
For questions, comments or assistance, we invite you to contact us at:

Sachs Jewelers
180 Boston Turnpike (Rte. 9 East)
Shrewsbury, MA 01545
Local: 508-792-2300
Toll Free: 877-37SACHS
privacy@sachsjewelers.com

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